A chatbot for repetitive questions
Staff or customers ask in chat. The questions you answer twice get an answer from your documents. A unique case still comes to a person.
You, if your team keeps answering the same questions from documents you already have.
What you get
- A place to upload documents, or a connection to a folder in cloud storage such as Google Cloud Storage
- A chat where staff or customers ask
- Answers for the questions that come up again and again, with the document the answer came from
- A handoff when the question is a unique case, with the question attached